Monday, March 28, 2011

Sun Cellular Voice Mail

I know when it comes to Sun Cellular what you mostly receive are text messages from friends and families. However, I simply can’t afford to miss even just one call. It might be important! Hence, I decided to activate my Sun Cellular Voice Mail. As a prepaid user, I learned the service has to be activated manually, whereas I suppose postpaid subscribers has a voice mailbox automatically enabled for them.

sun cellular

How to Activate Sun Cellular Voice Mail

Activation is a 24-hour procedure that requires a call to the network hotline. The following are the steps to enable call diverts / call forwarding:

Note: Tested as of March 28, 2011

  1. Dial Sun Cellular’s 24/7 Customer Service hotline: 200.
  2. Press 1 for Sun Cellular.
  3. Press 1 for instructions in English or 2 for Taglish.
  4. Enter your 11 digit mobile number.
  5. Press 1 to confirm your mobile number.
  6. Press 2 for service modification requests.
  7. Press 1 to activate voice mail service.

Once you’ve reached step 7, the automated voice reply will inform you that the service will be activated within 24 hours, to be indicated by an arrival of a SMS message.

Configuring your Phone

Make sure your phone can be configured to divert or forward calls on certain instances. The following situations are applicable for the Voice Mail Service:

  • If busy
  • If out of reach
  • If call not answered
  • If not available
  • All voice calls

Calls must be diverted to 211.

The next step is to dial 211 to set up your 4-digit PIN (which is always asked for during voice mail remote access – dialing to 212).

Finally, you personalize the message callers will hear when their calls are diverted.

Costs

The basic service, just the voice mail itself, is free. Only when you access other features will you be charged extra fees. Such features include Call Return, SMS Notification, among others. Accessing the Voice Mail Service remotely (dialing to 212 from any handset/network) also have varying charges. International rates also apply when using Voice Mail from abroad.

Other Information

For more information, call Sun Cellular’s Hotline (200) for assistance.